“Without a clear vision a business, a practice, is directionless. Without a clear strategy and set of relevant goals, it is rudderless”

• Creating and refining your Vision
• Understanding what takes a business from good to great
• Understanding the financial model; income, expenditure and profit
• Creating your business’s realistic goals and actions to begin the journey from good to great.

Followed by:

• Personality profiling – home working in preparation for Module 2
• 2-hour personal feedback session in preparation for Module 2

“Every great business has an inspirational leader”

• Leadership styles – how your style affects your success
• Evaluating your personality and its impact on your leadership style and skills
• The neuroscience behind great Leadership – what leadership shadow do you create?
• Time management and direction
• Personal action plans to keep your vision in focus

“No person works alone and the leadership and management of your team is vital to the success of your vision”

• Best practice in team working.
• Setting goals and expectations.
• The science of motivation and engagement
• The art of good delegation
• Monitoring performance for best results
• Giving feedback – good and bad

“The patient experience is vital to the success of your business”

• What makes a good and bad patient experience?
• Patient pathways and touch points – where can you have most impact?
• Conversation skills for long-term patient engagement
• Ethical selling